- Describe Digital Cable?
Digital Cable delivers a digital signal to your home with a reliable fiber optic network. Digital Cable provides digital pictures, CD-quality sound and access to a greater variety of channels on your existing television. There are no expensive satellite dishes or antennas to buy.
- Explain how Digital Cable is different from satellite and wireless services?
With Bright House Networks Digital Cable, you are not required to sign a service contract or purchase expensive satellite dishes or antennas. We won't cut down trees to secure line of sight, and our signal is unaffected by the weather, unlike satellite and wireless services. Only Bright House Networks Digital Cable gives you access to 59 Premium movie channels (more than any satellite service) plus iCONTROL video on demand, which allows you to start programs when you want, and pause, fast forward and rewind them with the Digital Remote. Bright House Networks Digital Cable customers receive 70 channels of free Standard Cable including 19 local channels on all additional outlets at no additional cost. Only Bright House Networks offers the Digital Combo, allowing you to save money on Digital Cable and high-speed Internet packages.
- What is the difference between Digital Cable and Standard Cable?
With Digital Cable you get a crystal clear picture, CD-quality sound and more channels -- including 45 commercial-free music channels and more than 40 Digital Premier PAK channels like Discovery Health, Lifetime Real Women and ESPN Classic. Digital Cable also brings you access to Digital Sports packages, 59 Premium movie channels, Nuestros Canales (our Hispanic channel tier) and iCONTROL video on demand which allows you to start programs whenever you want and pause, fast forward and rewind with your Digital Remote. Navigator, our interactive on-screen guide, which is available only to Digital Cable customers. Navigator is a complete program guide that can be used without changing channels.
- Do I need to buy a special television to get Digital Cable?
No, you do not need a special television. Digital Cable works with your existing TV.
- What is the installation cost of Digital Cable?
Installation usually costs about $19.95 for new customers and $4.95 for current customers. Call us at 1-877-892-EASY or contact us by e-mail us to see if special offers are available.
- What is included with Digital Cable?
With the Digital Entertainment PAK, you receive a Digital SmartBox, remote control, the Navigator interactive on-screen guide, 70 Standard Cable channels, more than 40 Digital Premier PAK channels and access to iCONTROL video on demand products. You can add 59 Premium movie channels. As a new Digital Cable customer, you'll also receive two coupons for free iCONTROL movies.
- Can I get a discount if I want Digital Cable and high-speed Internet service?
Yes. Save money by ordering the Digital Combo - a specially priced package that brings you Digital Cable and high-speed Internet with a choice of Road Runner High-Speed Online, AOL for Broadband, or EarthLink High Speed Internet.
For technical information and instructions, visit the Customer Care section.
- Where can I see, and try Digital Cable?
Visit the Demonstration Centers in the Altamonte Mall (map/directions), The Florida Mall (map/directions) and the West Oaks Mall (map/directions). While there test drive and order High Definition TV Service,
High Speed Internet, iCONTROL, and the Digital Video Recorder (DVR).
- Can I make payments, or drop off and pick up equipment at the Demonstration Centers?
No. The Demonstration Centers are designed to give consumers a chance to experience a variety of our products and services. If you live in the Orlando area and need help with your account or other service-related questions, call 407-291-2500, or try one of these convenient customer service resources:
- Visit any Customer Care location.
- View the Customer Care section which includes trouble shooting tips, and FAQs. You can also view or pay your monthly bill electronically.
- See the iCONTROL Movies on Demand Digital Cable channel 123. Choose the free Bright Solutions section for free videos featuring some of the questions asked most frequently about Bright House Networks products.
