High-speed Internet FAQs
- Which high-speed Internet Service Providers are offered by Bright House Networks?
- How can I order high-speed Internet Service?
- Explain how high-speed cable Internet service works.
- How fast is a cable modem?
- Are home networking options available?
- Can I watch cable television and use high-speed Internet service at the same time?
- Can I talk on the telephone and use high-speed Internet service at the same time?
- Explain the benefits of cable modem access?
- Can I use the Internet if the high-speed Internet service goes down or if I am travelling?
- How much does it cost?
- Do you offer a money-back guarantee?
- Are packages available that include video service?
- Are cable modem connections secure?
- What are the computer system requirements?
- Does it require a telephone line?
- Will I need an additional telephone line?
- Where can I see, and try High Speed Internet?
- Can I make payments, or drop off and pick up equipment at the Demonstration Centers?
1. Which high-speed Internet Service Providers are offered by Bright House Networks?
You have a choice of:
With a choice of high-speed Internet Service Providers, we make it easier to
select one that best suits your needs.
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2. How can I order high-speed Internet Service?
Call 1-877-892-3279 and a Customer Service Representative will place the
order. You can also learn if high-speed Internet service is available at your
street address here.
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3. Explain how high-speed cable Internet service works.
High-speed Internet services use a cable modem and a hybrid fiber coaxial
network to provide high-speed data access.
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4. How fast is a cable modem?
A cable modem is up to 70 times faster than a 28.8 modem and up to twice as fast as DSL (3 Mbps vs. 1.5 Mbps). Several factors — such as the speed of your computer (An Intel Pentium® 4 processor is faster than an Intel Pentium® III Processor), the time of day you are online, and the Web site you are visiting — can affect the speed you experience on the Internet.
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5. Are home networking options available?
Many of our high-speed Internet partners offer home networking options.
Check with each ISP to confirm availability, requirements, and cost.
Road Runner High Speed Online, EarthLink High Speed Internet and Internet
Junction High-Speed Cable will work with many home networking solutions
that are available for purchase from local computer retailers. However, please check
with your ISP of choice to confirm compatibility. AOL for Broadband only works with
the home networking solution offered by AOL.
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6. Can I watch cable television and use high-speed Internet service at the
same time?
Yes.
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7. Can I talk on the telephone and use high-speed Internet service at
the same time?
Yes. High-speed Internet service does not use phone lines, so you'll never miss a
call while surfing the Internet.
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8. Explain the benefits of cable modem access?
- No contracts or long-term agreements required
- 30-day money-back guarantee
- A comprehensive, all-in-one service that includes your Internet Service
Provider (ISP)
- Unlimited Internet access
- High-speed access to the Internet (up to 70 times faster than a 28.8
modem); up to twice as fast as DSL (3 Mpbs vs 1.5 Mbps for DSL)
- There is no need for a phone line at all, which means there are never any
busy signals or disconnects
- A constant Internet connection. Just point, click and get what you want
instantly
- You can watch TV, talk on the phone and surf the Web all at the same
time
- Unique local and national content
- Free personal Web pages
- Up to eight e-mail accounts at no additional charge
- Free cable modem to use, so when technology changes, you're not stuck
having to buy another modem
- Fast, friendly customer service and technical support 24 hours a day,
seven days a week
- Remote dial-up access for those times when you are away from home or
travelling.
The monthly cost of high-speed Internet service is comparable to the cost of
a dial-up ISP and a second telephone line. And what you get is so much
faster, easier and more convenient than dial-up.
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9. Can I use the Internet if the high-speed Internet service goes down or if I am on the road?
Yes. You can use your Internet Service Provider's dial-up access to check e-mail or surf the Internet if your high-speed Internet connection goes down or when you're away from home. To use dial-up access, you need a computer with an analog modem (up to 56K) and a standard telephone line. Check with your Internet Service Provider for further details and pricing on dial-up access.
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10. How much does it cost?
Prices start at $44.95 and vary slightly depending on the Internet Service
Provider.
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11. Do you offer a money-back guarantee?
Most of the ISPs that provide Internet service over our network offer a 100 percent 30-day money-back guarantee. Some offer a 30-day free trial.
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12. Are packages available that include video service?
Yes. The Digital Combo provides customers with access to hundreds of channels, crystal clear digital picture, CD-quality sound and 45 music channels, along with high-speed Internet service that's fast, convenient and always on. One price, one bill — it just keeps getting easier!
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13. Are cable modem connections secure?
Security must be a concern for all Internet users. Our network is no less
secure than any other network. However, we do advise our customers to take
simple precautions to protect themselves and any sensitive data they may
have stored on their computers:
- Never open e-mail attachments when the e-mail comes from someone
you don't know. Be cautious opening attachments even if the e-mail
appears to come from someone you do know, especially if the e-mail
seems uncharacteristic of the sender.
- Install and use anti-virus software on your computer. Keep your
computer's anti-virus software updated and your operating system patched with the
latest critical updates.
- Disable file and print sharing on your computer or computers except when
needed. When file and print sharing are enabled, protect them with a
password.
- Purchase and install firewall software or a hub or router that includes a
hardware firewall.
- For more information on keeping your children safe online, visit
www.getnetwise.org.
- Review your ISP's security recommendations and policies.
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14. What are the computer system requirements?
The computer system requirements vary slightly for each high-speed Internet service. Follow one of the links for details:
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15. Does it require a telephone line?
No. Our high-speed Internet services are provided with hybrid fiber coaxial cable
lines that allow high-speed data access through our television network, not
your phone line.
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16. Will I need an additional telephone line?
No. There is no need for a phone line because our high-speed Internet
services run through cable lines. You won't have to worry about missing calls
from friends and family while you're surfing the Internet or checking e-mail.
17. Where can I see, and try High Speed Internet?
Visit the Demonstration Centers in the Altamonte Mall (map/directions), The Florida Mall (map/directions) and the West Oaks Mall (map/directions). You can test drive and order AOL for Broadband, Earthlink High Speed Internet and Road Runner High Speed Online. While there, you'll also be able to experience Digital Cable,
High Definition TV Service, iCONTROL video on demand, and the
Digital Video Recorder (DVR).
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18. Can I make payments, or drop off and pick up equipment at the Demonstration Centers?
No. The Demonstration Centers are designed to give consumers a chance to experience a variety of our products and services. If you need help with your account or other service-related questions, try one of these convenient customer service resources:
- Visit any Customer Care location.
- View the Customer Care section which includes trouble shooting tips, and FAQs. You can also view or pay your monthly bill electronically.
- See the iCONTROL Movies on Demand Digital Cable channel 123. Choose the free Bright Solutions section for free videos featuring some of the questions asked most frequently about Bright House Networks products.
- Call customer service 24 hours a day, seven days a week, 365 days a year.
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